Questions and answers

Rental software for local rental businesses. Customers check availability and book on your own website, and you run orders, customers, inventory, emails and payments from one dashboard. We can also design your website.

Any business that rents physical things by the day, week or month: mobility equipment, tools, baby gear, bikes, moving crates, party and event rentals, outdoor gear and more. You set up your own items, categories and rates.

Sign-ups open soon. Until then, explore our website templates and sign in to any of their demo dashboards to see the booking side and the back office. When sign-ups open, every plan starts with a 14-day free trial, no card required. Explore the templates and demos ›

No. If you already have a website (WordPress, Squarespace, Wix or custom), paste one line of code and your catalog and booking appear on it. If you'd like a new site, we design one with booking built in.

Most stores add their first items, rates and hours in an afternoon. Bring your item list, prices and a few photos. If you have past orders in another system, you can import them from a spreadsheet (CSV).

Two ways, and you choose. With online booking, customers pick items and dates, see live availability and the full price, and send a reservation you approve. With the simple request form, customers send a request and you confirm it from your dashboard. Both use the same inventory.

You tell us how many of each item you own, and every booking is checked against what's free on each day of the rental. The check happens in the database for online bookings, staff orders and edits, so two customers can't take the last unit at the same time. If you choose to overbook on purpose, you have to confirm it and the order records that you did.

Yes. Build a package from stock parts, for example 20 crates and 1 dolly, and availability is worked out from how many parts are free. Add-ons like an extra crate draw from the same stock.

Yes. Set any mix of daily, weekly and monthly rates and customers always get the cheapest combination. You choose whether a rental day is a calendar day or a 24-hour period, and you can set minimum rentals, notice required and closed dates. Premier adds seasonal rates and automatic discounts for early bookings, multiple items and long rentals.

You choose pickup, delivery or both, with a flat delivery fee and one-hour delivery and collection times based on your hours. Premier adds delivery zones by ZIP code, each with its own fee, and turns away addresses outside them.

Yes. Confirmation, reminder, return-day and thank-you emails are built in, and you can edit their wording. LendingCloset sends email only, not text messages.

Yes. Start includes 1 login, Intermediate 3 and Premier unlimited. Extra logins are $10/month each, and you choose whether each person can edit or only view.

Record cash and check payments on any plan. Card payments go straight to your own Stripe account and are rolling out on Intermediate and Premier. Stripe charges its standard card fees; LendingCloset takes no commission and no per-booking fee.

Yes, on Intermediate and Premier: refundable deposits, a damage waiver option, and a rental agreement customers sign online before their rental.

No. LendingCloset doesn't calculate or file sales tax. Check what applies to your rentals where you operate, and include it in your prices or add it to the order.

Yes. Write your policy, and it's shown to customers when they book and in their confirmation email. Customers can cancel online from their reservation page, and refunds follow your rules.

Look at our templates: each one is a full working site with a live demo store behind it. We tailor the design, photos and copy to your business. See the templates ›

Yes. Edit your announcement bar, homepage headline and About page from the dashboard. Changes show on your site the next time a page loads.

Yes. We launch your new site on the domain you already own and redirect your old pages so existing links keep working.

The simple request form and your inventory account come free with a website we design. Online booking is any software plan, from $29/month. Website-only clients can add site care (hosting and updates) for $29/month; it's free with any software plan. Website design itself is quoted after a short call.

Start is $29/month, Intermediate $69/month and Premier $129/month. Pay yearly and get 2 months free, and there's no commission on your bookings.

Yes, any time from your dashboard. Plan changes are prorated. If you stop paying, your dashboard goes read-only for 7 days so you can still sign in and export your data.

Extra logins ($10/month each) and removing the LendingCloset badge on Start ($5/month; included from Intermediate up). Reviews and a QuickBooks-ready spreadsheet export are free on every plan. Live QuickBooks sync is coming soon.

You do. Export your orders and customers to a spreadsheet any time, and your orders are also backed up automatically every night for 30 days.

Every store's data is kept separate from every other store's, and owners and staff can turn on two-step login with an authenticator app. Payment card details are handled by Stripe and never stored by LendingCloset.

On our privacy page. It explains what we collect and how it's used to run your store. Read the privacy policy ›

Email us at hello@lendingcloset.com and we'll get back to you. Premier includes priority support. Contact us ›